FAQ

During your stay

What time is check-in time / check-out time ?
Check-in time is from 2pm, chck-out time is by 11am.
Can I extend my stay after the check-out time ?
yes, you can extend your stay with 1000 yen per hour until 2pm. After 2pm, you are required to pay for one-night room charge.
How much is the Parking fee ?
 It is 700 yen for one-night stay.
Can I park even if before checking in and after checking out ?
Yes, you are required to pay 100 yen per 30 minutes before and after.
Can I put the car in and out again and again ?
Yes, you can put it in and out many times.
Where is the Parking lot ?
Location of the Parking lot is 4 minutes walk from our hotel. They prepare multistory parking garage. If you need some infomation about parking, please feel free to contact us beforehand.
Can the motorcycle and bicycle be parked ?
There are no space to park for motorcycle and bicycle, but on the premises in our hotel, you can park for free of charge.
(Please note that we share not be responsible for any loss, damages and troubles.)
Can I use the internet in the room?
Yes, you can use the internet totally free of charge in all rooms.
Do you lend a LAN cable ?
All rooms are provided a LAN cable in the drawer of the desk.
Can I use WiFi in your hotel ?
Yes, you can use WiFi for free of charge in all rooms.
As for child, by what age is free of room charge ?
By 12 years old.
( Lying : up to one child about one adult. )
Do you have a public Japanese-style bath, a meeting room, or a fitness club ?
Unfortunately, there are no those facilities.
Where can I have breakfast ?
We provide breakfast in the lounge on the 1st floor.
Is there smoking area in your hotel ?
No, smoking is prohibited in public areas exept for smoking rooms.
Does your hotel has any room services?
Unfortunately, there are no room services.
I want to send luggage in adavance.
Please send the luggage to the following address. We will keep it until date of checking-in.
780-0841 9-4,Obiyamachi,Kochi-shi, Kochi
Richmond hotel Kochi
TEL +81-88-820-1122
Please write down the name of person who stay and date of checking-in.

Reservations

Will I be charged a cancellation fee if I miss my arrival date?
If you do not arrive at the hotel on your scheduled arrival date, cancellation policies will apply.
Check Hotel Rules page.
How can I modify or cancel a reservation?
Reservation via Phone:
Call a hotel that you have a reservation

Reservation via Official WEB Site:
Check Amend or Cancel Your reservation.

Reservation via other WEB site:
Visit the WEB site that you made a reservation and modify or cancel 
the reservation.

Check valid date to modify or cancel the reservation on each WEB site.
How many months in advance do I reserve rooms?
Reservations can be made up to six months in advance.
If you are a Richmond Club membership, reservation can be made up to seven months in advance.
I received two of the same booking confirmation emails when I reserved with my Richmond Club membership number.
If you register your different email addresses for "Mail address" and "E-mail address (mobile)" as your contract information, 
you will receive two of the same booking confirmation emails to both email addresses.
Register the same email address as your information.
Can I be on the waiting list?
Unfortunately, we can not put you on the waiting list.

Contact us if you have any other questions