Visit the WEB site that you made a reservation and modify or cancel
Check valid date to modify or cancel the reservation on each WEB site.
How many months in advance do I reserve rooms?
Reservations can be made up to six months in advance. If you are a Richmond Club membership, reservation can be made up to seven months in advance.
I received two of the same booking confirmation emails when I reserved with my Richmond Club membership number.
If you register your different email addresses for "Mail address" and "E-mail address (mobile)" as your contract information,
you will receive two of the same booking confirmation emails to both email addresses.
Register the same email address as your information.
Can I be on the waiting list?
Unfortunately, we can not put you on the waiting list.We do not accept it.