faq / Richmond Hotel Matsumoto / -Official website-

FAQ

Will I be charged a cancellation fee if I miss my arrival date?: If you do not arrive at the hotel on your scheduled arrival date, cancellation policies will apply.
Check Hotel Rules page.
How can I modify or cancel a reservation?: Reservation via Phone:

Call a hotel that you have a reservation

Reservation via Official WEB Site:

Check Amend or Cancel Your reservation.

Reservation via other WEB site:

Visit the WEB site that you made a reservation and modify or cancel

the reservation.

Check valid date to modify or cancel the reservation on each WEB site.
How many months in advance do I reserve rooms?: Reservations can be made up to six months in advance.
If you are a Richmond Club membership, reservation can be made up to seven months in advance.
I received two of the same booking confirmation emails when I reserved with my Richmond Club membership number.: If you register your different email addresses for "Mail address" and "E-mail address (mobile)" as your contract information,
you will receive two of the same booking confirmation emails to both email addresses.
Register the same email address as your information.
Can I be on the waiting list?: Unfortunately, we can not put you on the waiting list.

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