FAQ

Reservations

Will I be charged a cancellation fee if I miss my arrival date?
If you do not arrive at the hotel on your scheduled arrival date, cancellation policies will apply.
Check Hotel Rules page.
How can I modify or cancel a reservation?
Reservation via Phone:
Call the hotel that you have a reservation
 
Reservation via Official WEB Site:
 
Reservation via other WEB site:
Visit the WEB site that you made the reservation and modify or cancel 
the reservation.
 
Check valid date to modify or cancel the reservation on each WEB site.
How many months in advance can I reserve rooms?
Reservations can be made up to six months in advance.
If you are a Richmond Club membership, reservation can be made up to seven months in advance.
I received two of the same booking confirmation emails when I reserved with my Richmond Club membership number.
If you register your different email addresses for "Mail address" and "E-mail address (mobile)" as your contact information, 
you will receive two of the same booking confirmation emails to both email addresses.
Please register the same email address as your information.
Can I be on the waiting list?
Unfortunately, we do not have waiting list for the reservation. 

Check-in/Check-out Time

What is the check-in/check-out time?
Check-in:2:00pm　Check-out:11:00am.

If you want to extend check-out time

Can I stay longer after check-out time,11:00 am?
Yes, you can stay until 2:00 pm at the latest.
Late check-out charge is \1,000 per hour till 2:00 pm.
After 2:00 pm, you would have to pay the fee for one whole day.
 

About keeping luggage

Can I leave my luggage before checking-in or after checking-out?
Yes, we can keep your luggage at the reception. Please feel free to ask.

If you want to send luggage

I want to send luggage beforehand.
Please send your luggage to the following address.
171-0031
3-5-14,Mejiro,Toshima-ku,Tokyo
Richmond hotel Tokyo Mejiro
TEL +81-3-3565-4111
*Note:Please make sure to fill in the staying day and the name of guest.

Payment

When do I make the payment?
Please make the payment when you check-in.
If you are staying for more than one night, you could either pay day by day or the whole fee upon arrival.
 

Credit card

Can I use credit card?
The following credit cards are available.
American Express, VISA, DINERS, MASTER CARD, JCB, and UNIONPAY

Laundry service

Do you have laundry service?
Yes, there are laundry bags and laundry slips in the room.
Please bring them with your clothes to the reception before 10:00 am.
We will be able to return your laundry on that day after 5:00 pm.
(Not available on Sundays and Holidays)
There is also the laundromat in the hotel.

copy and fax

Can I copy and fax?
For copying, you can print up to 9 papers free of charge.
If you would like to copy more than 9 papers, the charge will be 50 yen per sheet.
(For example, If you want to print out 15 sheets of paper, the charge is 300 yen.)
For sending fax, the charge is 50 yen per 1 fax.
Please ask the reception for detailed information.

 

Parking

Where is the parking lot?
Unfortunately,we don't have the parking lot inside the hotel. 
We can provide you the information about the parking lots around the hotel instead.

Internet Service

Do you have Internet service in the room?
Yes.We have free Wifi and cable/wireless LAN.

Drink in the room

Is there something to drink in the refrigerator in the room?
No.
Please feel free to bring anything.
Also,we have vending machines at the basement floor.

Breakfast

Tell me about breakfast.
Buffet Style(Western and Japanese food) at the restaurant on the 2nd floor (Cafe Restaurant Gusto).

[Breakfast hours]
6:30~10:30 am(L.O.10:00 am)
[Charges]
\1200
※Children under 12 years old:\600
※Children under 6 years old:free
Breakfast tickets are available at the reception desk. 

Room service

Is there room service?
Unfortunately,we don't have room service.

Receipt

Can I get a receipt with company name?
Yes.
Please ask the reception staff before making the payment.
If you lost your receipt, we can reissue it with a "Reissued" stamp.

Contact us if you have any other questions

Contact Us