Do you have onsite parking?
Private parking is available on site (reservation is not needed) and costs JPY 500 per day.


Do you have high-speed wired and / or wireless internet access available?
Wireless internet access is available throughout the hotel and wired internet access is available in the guest's room.


Can I pay with the credit card?
The following credit card types are generally accepted for the payment at hotel.


Can I send luggage beforehand?
Please send your luggage to the following address.
2-2-3, Miyazakiekihigashi, Miyazaki-shi, MIYAZAKI
Please make sure to note your name and the date you will arrive.

Check in / Check out

What is check in / check out time?
Check in is 2:00pm / check out is 11:00am.
Can I check in early or late?
A request for early check in is honored as space permits. If the hotel you are visiting is full, we may be unable to  grant your request.
However, you are invited to store luggage until your room becomes available.
Please let us know as soon as possible when you would like to extend the checkout time.
The extension will be charged JPY1,000 per hour until 2:00pm.
Checking out after 2:00pm will be charged the full amount of the night stay.


Will I be charged a cancellation fee if I miss my arrival date?
If you do not arrive at the hotel on your scheduled arrival date, cancellation policies will apply.
Check Hotel Rules page.
How can I modify or cancel a reservation?
Reservation via Phone:
Call a hotel that you have a reservation
Reservation via Official WEB Site:
Reservation via other WEB site:
Visit the WEB site that you made a reservation and modify or cancel 
the reservation.
Check valid date to modify or cancel the reservation on each WEB site.
How many months in advance do I reserve rooms?
Reservations can be made up to six months in advance.
If you are a Richmond Club membership, reservation can be made up to seven months in advance.
I received two of the same booking confirmation emails when I reserved with my Richmond Club membership number.
If you register your different email addresses for "Mail address" and "E-mail address (mobile)" as your contract information, 
you will receive two of the same booking confirmation emails to both email addresses.
Register the same email address as your information.
Can I be on the waiting list?
Unfortunately, we can not put you on the waiting list.

Contact us if you have any other questions