FAQ
Reservations
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Will I be charged a cancellation fee if I miss my arrival date?
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If you do not arrive at the hotel on your scheduled arrival date, cancellation policies will apply.
Check Hotel Rules page.
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How can I modify or cancel a reservation?
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Reservation via Phone: Call a hotel that you have a reservation
Reservation via Official WEB Site: Check Amend or Cancel Your reservation.
Reservation via other WEB site: Visit the WEB site that you made a reservation and modify or cancel the reservation.
Check valid date to modify or cancel the reservation on each WEB site.
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How many months in advance do I reserve rooms?
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Reservations can be made up to six months in advance.
If you are a Richmond Club membership, reservation can be made up to seven months in advance.
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I received two of the same booking confirmation emails when I reserved with my Richmond Club membership number.
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If you register your different email addresses for "Mail address" and "E-mail address (mobile)" as your contract information,
you will receive two of the same booking confirmation emails to both email addresses.
Register the same email address as your information.
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Can I be on the waiting list?
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Unfortunately, we can not put you on the waiting list.