Will I be charged a cancellation fee if I miss my arrival date?
If you do not arrive at the hotel on your scheduled arrival date, cancellation policies will apply.
Check Hotel Rules page.
How can I modify or cancel a reservation?
Reservation via Phone:
Call a hotel that you have a reservation
Reservation via Official WEB Site:
Reservation via other WEB site:
Visit the WEB site that you made a reservation and modify or cancel
the reservation.
Check valid date to modify or cancel the reservation on each WEB site.
How many months in advance do I reserve rooms?
Reservations can be made up to six months in advance.
If you are a Richmond Club membership, reservation can be made up to seven months in advance.
I received two of the same booking confirmation emails when I reserved with my Richmond Club membership number.
If you register your different email addresses for "Mail address" and "E-mail address (mobile)" as your contract information, 
you will receive two of the same booking confirmation emails to both email addresses.
Register the same email address as your information.
Can I be on the waiting list?
Unfortunately, we can not put you on the waiting list.


What are the times of Check-in and Check-out?
Guest can check-in after 2pm.
If you would like to arrive earlier then our Hotels offer an early check-in service for a fee.
Ask a reception desk about the early check-in fee.

Also Guests can check out by 11 am on the day of deperture.
Can I stay longer after check-out time, 11:00 am?
The maximum extension is 2:00 pm, and an extension charge is \1,000 per one hour from 11:00 am.
Before check-in and after check-out, can I leave my baggage?
Yes, we keep it for you. Please ask a reception desk anytime.
Can I send my baggage before I arrive the hotel?
Yes, we will receive and keep it for you.

Please send your baggage to this address:
5-59, Sumiyoshicho, Naka-ku, Yokohama City, Kanagawa, 231-0013


Is there are any Japanese style room?
Unfortunately, it is not in our hotel.
Are there any pajama, shampoo, conditioner, and body soap in the bathroom?
Yes, there are pajama, shampoo, conditioner, body soap, face soap, towels and bath mat.
Can I use Internet access in the room?
Yes, free wireless and wired-Internet access are available in all rooms at the Richmond Hottel Yokohama Basyamichi.

Richmond Club

Can my friend of my family use my membership card?
Sorry, only the member can use own membership card.

Contact us if you have any other questions