Enquiry

Thank you very much for your enquiry.

Thank you very much for your enquiry. We will contact you after reviewing your enquiry.
It might take some days while we will contact you. 

If you need to contact us quickly, questions about Richmond Membership card or log-in password, please call a hotel that you will reserve. Staff will answer your questions.

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Reservations for the duration of the Olympic and Paralympic Games Tokyo 2020

＜Availability to make reservations＞

We will be taking reservations from January 1st 2020 for the reservation on July 2020.
Reservations of Richmond Club Members can be made up to 7 months in advance,
thus, we will be taking the reservations by the membership from 1st December 2019.

＜Availability of vacancies＞

Inquiry of vacancies by emails is not available in any time.
Please check our official website or contact each hotel to book the rooms.

＜About a waiting list＞

We do not take a waiting list. If you could not book rooms on the official website,
please contact each hotel to check the availability of vacancies.

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If you have any questions about Richmond Club Membership, such as how to log-in, log-in password, contract information and other questions, contact each hotel that you will reserve.
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