Reservations

Will I be charged a cancellation fee if I miss my arrival date?

If you do not arrive at the hotel on your scheduled arrival date, cancellation policies will apply.
Check Hotel Rules page.

How can I modify or cancel a reservation?

Reservation via Phone:

Call a hotel that you have a reservation

 

Reservation via Official WEB Site:

Check Amend or Cancel Your reservation.

 

Reservation via other WEB site:

Visit the WEB site that you made a reservation and modify or cancel

the reservation.

 

Check valid date to modify or cancel the reservation on each WEB site.

How many months in advance do I reserve rooms?

Reservations can be made up to six months in advance.
If you are a Richmond Club membership, reservation can be made up to seven months in advance.

I received two of the same booking confirmation emails when I reserved with my Richmond Club membership number.

If you register your different email addresses for "Mail address" and "E-mail address (mobile)" as your contract information, 
you will receive two of the same booking confirmation emails to both email addresses.
Register the same email address as your information.

Can I be on the waiting list?

Unfortunately, we can not put you on the waiting list.