FAQ

Reservations

Will I be charged a cancellation fee if I miss my arrival date?
If you do not arrive at the hotel on your scheduled arrival date, cancellation policies will apply.
Check Hotel Rules page.
How can I modify or cancel a reservation?
Reservation via Phone:
Call a hotel that you have a reservation

Reservation via Official WEB Site:
Check Amend or Cancel Your reservation.

Reservation via other WEB site:
Visit the WEB site that you made a reservation and modify or cancel 
the reservation.

Check valid date to modify or cancel the reservation on each WEB site.
How many months in advance do I reserve rooms?
Reservations can be made up to six months in advance.
If you are a Richmond Club membership, reservation can be made up to seven months in advance.
I received two of the same booking confirmation emails when I reserved with my Richmond Club membership number.
If you register your different email addresses for "Mail address" and "E-mail address (mobile)" as your contract information, 
you will receive two of the same booking confirmation emails to both email addresses.
Register the same email address as your information.
Can I be on the waiting list?
Unfortunately, we can not put you on the waiting list.

Dining

Is there a restaurant at the hotel?
Royal Garden Cafe TENJIN provides flesh and healthy meals. We serve pasta, pancake and variety of meals.
 
Location: 1st floor of the hotel
 
Opening hours:
[Morning] AM 6:30 – AM 10:00 (Last entry AM 10:00)
[Lunch]  AM 11:30 – PM 5:00
[Dinner] PM 5:00 – PM 11:00 (Last order PM 10:30)
How is breakfast going?
It is possible to eat for until AM 6:30 - AM 10:30 (last order a.m.10:00) in the morning by restaurant ""[Royal Garden Café TENJIN]"" of the 1st floor.
The breakfast ticket is being sold by the one person 1,500 yen in the reception desk.

Parking

Can the parking lot be reserved?
Unfortunately, the reservation is not received. It is first-come-first-served basis.
*Parking fee is JPY 1500/ day (from 12 PM to 12 PM of the following day).
*There are 3 places for parking. One is beside the hotel. 2 others are in 5 minute walking distance.
*You do not necessarily park your car at our parking lots. You could choose public parking lots if you would like.
 

Contact us if you have any other questions