Will I be charged a cancellation fee if I miss my arrival date?
If you do not arrive at the hotel on your scheduled arrival date, cancellation policies will apply.
Check Hotel Rules page.
How can I modify or cancel a reservation?
Reservation via Phone:
Call a hotel that you have a reservation
Reservation via Official WEB Site:
Check Amend or Cancel Your reservation.
Reservation via other WEB site:
Visit the WEB site that you made a reservation and modify or cancel
Check valid date to modify or cancel the reservation on each WEB site.
How many months in advance do I reserve rooms?
Reservations can be made up to six months in advance.
If you are a Richmond Club membership, reservation can be made up to seven months in advance.
I received two of the same booking confirmation emails when I reserved with my Richmond Club membership number.
If you register your different email addresses for "Mail address" and "E-mail address (mobile)" as your contract information,
you will receive two of the same booking confirmation emails to both email addresses.
Register the same email address as your information.
Can I be on the waiting list?
Unfortunately, we can not put you on the waiting list.
Can I use credit card to make payment?
You may use the following credit cards:
VISA, Mastercard, JCB, Diners Club, American Express, TS CUBIC, and Orico
We also take the following payment methods:
Alipay, PayPay, QUICPay, Edy, WAON,
iD and Travel Card such as Suica and PASMO
*If you would like to pay in cash, you will need Japanese Yen.
Unfortunately, other currencies can't be accepted.
I've already paid for room charge. Will I need to pay anything else at your hotel?
You may need to pay for "Accommodation Tax" .
・Room charge less than 20,000 yen/night・・・Tax 200 yen/person
・ Room charge over 20,000 yen/night ・・・ Tax 500 yen/person
Do you have complimentary Wi-Fi?
Yes, all rooms come with complimentary high-speed Wi-Fi.
Can I request my room to be on a high floor?
You can contact us after you have made your reservation.
Please understand that our ability to honor your request is dependent upon availability.