faq / Richmond Hotel Akita Ekimae / -Official website-

Parking fees?: ¥800 per a night.
Where is the parking lot?: There is a multistory parking garage in the hotel site.
Capacity: 46 standard cars (1.55m)
Can I make a reservation for parking lot?: Unfortunately, the reservation cannot be done.
We'll guide other parking lots around our hotel in case the hotel's parking lot is full.

Is there a room service?: We have room service.
There is a menu in your room.
Q. Can I copy and fax?: Yes, you can. Please tell the front desk it.
Copy is ¥10 with black and white and ¥50 with color per 1sheet.(free up to 9 sheets)
Fax is ¥50 in Japan and ¥100 to abroad per 1sending.
Do you have free WiFi ?: Yes,we do.
We will tell you ID and passward when you check in.
Do you have laundry service?: A. Yes,we do. There are the laundry bag and the laundry slip in the room.
Please bring them with clothes to the front desk.
There is also the Coin Laundry in the hotel.
Do you prepare something to drink in the refrigeration in the room?: We prepare empty refrigertions.
Please feel free to bring anything. Also, we have vending machines in the hotel.
Tell me about breakfast.: Buffet Style (Japanese styles) at 1F Japanese restaurant,「Kagura」.
[Business hours]
6:30～10:00am
[charges]
Adult: ¥1300
Child (from 4 to 12 years old)：¥600
(under 3 years old) : Free
Please buy breakfast-ticket at the front desk.

Can I use credit card?: It is possible to use it by the one of the following companies' credit cards.
AMEX, VISA, DINERS, MASTER CARD, JCB, UNIONPAY
Can I get a receipt with company name?: A.Yes, you can.
Every guest pay the room charge with a machine, and a receipt is out from the machine.
We can make a receipt with company name, so please tell the front desk it before you pay.
If you lose your receipt, we can reissue it. However, we can make it by hand and put a stamp ""Reissue"".

Before checking-in or after checking-out, can I leave my luggage?: We will keep it. Please feel free to tell us.
I want to send luggage beforehand.: Please send your luggage to the following address.
010-0001 2-2-26, Nakadori, Akita City, Akita, Japan Richmond Hotel Akita Ekimae
TEL +81-18-884-0055
In that case, make sure to fill in the staying day and the name of guest.

What time for check-in/check-out?: A. Check-in is from 2:00pm, check-out is till 11:00am.
Can I stay longer after check-out time, 11:00am?: A. Can stay until 2:00pm at most. Late check-out charge is ¥1,000 per a hour till 2:00pm.
After 2:00pm, will be charged entire regular room charge.

Will I be charged a cancellation fee if I miss my arrival date?: If you do not arrive at the hotel on your scheduled arrival date, cancellation policies will apply.
Check Hotel Rules page.
How can I modify or cancel a reservation?: Reservation via Phone:

Call a hotel that you have a reservation

Reservation via Official WEB Site:

Check Amend or Cancel Your reservation.

Reservation via other WEB site:

Visit the WEB site that you made a reservation and modify or cancel

the reservation.

Check valid date to modify or cancel the reservation on each WEB site.
How many months in advance do I reserve rooms?: Reservations can be made up to six months in advance.
If you are a Richmond Club membership, reservation can be made up to seven months in advance.
I received two of the same booking confirmation emails when I reserved with my Richmond Club membership number.: If you register your different email addresses for "Mail address" and "E-mail address (mobile)" as your contract information,
you will receive two of the same booking confirmation emails to both email addresses.
Register the same email address as your information.
Can I be on the waiting list?: Unfortunately, we can not put you on the waiting list.

Richmond Hotel Akita Ekimae